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Note for Mac Mail users: If you see a pop-up advising “Mail can’t verify the identity of the server “”, select “Always trust “*.

Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices).

Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices).

Password: Your iiNet email address password ( forgot password?).

Recommended iiNet Group email settings Incoming

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So verify that your firewall or antivirus are not blocking it, setting up a proper exception rule.

Sometimes an outgoing mail server can conflict with the computer’s protection systems.

Control your antivirus or firewall settings.

You can use then port 587 or 465 for more information read our article about SMTP ports. The outgoing mail server uses normally port 25, but some ISPs may block it due to the increasing spam traffic that’s been passing through it.

Gmail provides free webmail accounts and POP, IMAP and SMTP servers. Here’s a list of all the SMTP error codes to get your bearings and remember again that using a professional outgoing server this won’t happen again. This article was written for Thunderbird but also applies to Mozilla Suite / SeaMonkey (though some menu sequences may differ). Now this is trickier: even if your SMTP details are correct, the server itself can be down or not functioning for some reason. Another small mistake that happens usually, so doublecheck your login details. Once you click next it will verify the details are correct and add the account. Then click ‘Add Account’ > click ‘Other’ from this list > click ‘Add Mail Account’. To find out yours, please refer to our list of the most common ones or ask directly your provider. Head to the ‘Settings’ icon and locate ‘Passwords & Accounts’ in the menu and click on it. This is an extremely common mistake: you have set up your mail client with the wrong SMTP parameters. So first of all, be sure that you’re connected to the internet! Right click on the account and select settings. That is why it’s always better to rely on a professional SMTP Relay Server, even if you don’t have big mailing needs: for instance turboSMTP offers a handy free plan of 6.000 emails/month, lifetime.Īnd here’s a checklist to understand why you’re unable to send emails and troubleshoot any major problem: Launch Thunderbird from the Desktop or from the Start > All Programs menu. If you can’t send your emails, the problem is very likely (but not exclusively) related to your SMTP server – the server taking care of the whole email delivery process. You open your favorite mail client or software (Mozilla Thunderbird, Outlook Express, SendBlaster…), write a few lines, insert the recipients’ addresses, click “Send” and… An error is returned. Sometimes it happens: you simply cannot send emails.